How you get paid

Buyers pay by card through Stripe, a payment company. The money goes into your own Stripe account, and Stripe pays it into your bank. Here's how to set it up, what comes off each sale, and what happens with refunds.

Setting up payouts

You do this while opening your shop, or later from the Payouts box on your Shop Manager dashboard: press Set up payouts with Stripe. Stripe asks for your business details, your identity and your bank account. It takes about 5 minutes, and you finish it on Stripe's own website (connect.stripe.com). Buyers can't check out from your shop until it's done.

• Your bank details go to Stripe, never to us. In the UK, Stripe is authorised by the Financial Conduct Authority.
• Stripe asks for ID because the law requires payment companies to check who they pay, to stop fraud and money laundering.
• Your shop's country has to match your bank account's country, and be one where Stripe pays sellers.

Your own Stripe account

You get your own Stripe account, with its own dashboard at dashboard.stripe.com. That's where you see your balance, payouts, refunds, chargebacks and tax documents. Stripe pays your money into your bank on its usual schedule, in your own currency. There's no marketplace balance to withdraw from.

What buyers see on their card statement

Each payment shows as SHOPDIST* followed by your shop name, shortened to fit. For a shop called Ivy Lane, that's SHOPDIST* IVY LANE. It helps buyers recognise who they paid.

What comes off each sale

• Our fee: 3% + £0.20, on the item price only (after any discount code you gave). Nothing on the postage.
• Stripe's card fee, on everything the buyer pays: 1.5% + £0.20 for standard UK cards (EU cards 2.5% + £0.20), plus any currency conversion fee.
• No listing fees, and no VAT added to our fee.

Our fee comes out of the payment itself, so there's nothing to pay us separately for a sale.

Refunds

Open the order in Shop Manager › Orders. Press Issue a refund to give back part or all of the money, or Cancel order to cancel it and refund in full.

• The refund is taken from your Stripe balance.
• Our fee on the refunded amount is given back to you. Stripe keeps its card fee.
• If a buyer asks us to step in on a refund request, we may decide it and, where it's fair, refund the buyer from your Stripe balance. We'll always tell you why.

Chargebacks

If a buyer disputes a payment with their bank (a chargeback), it's handled in your own Stripe account, where you can send evidence. If the chargeback is lost, the disputed amount and any dispute fee are taken from your Stripe balance, and our fee is given back to you.

Tax and records

You're responsible for VAT, income tax and any other taxes on your sales. Your orders in Shop Manager and your Stripe dashboard help you keep records.